StrongBox eSolutions Patient Finance Portal: TERMS AND CONDITIONS
These Terms and Conditions constitute a binding agreement between you and StrongBox eSolutions
to your use of the Patient Finance Portal. In the event terms hereof conflict with the Website Terms of
Use in relation to your use of the Patient Finance Portal, these Terms and Conditions shall control.
The Patient Finance Portal is an Internet service that allows patients to: apply and pay for patient
financing; pay bills; and access related services and content.
The Patient Finance Portal is provided on behalf of StrongBox eSolutions and our employees, managers,
officers, directors, agents, and representatives, all of which are intended third-party beneficiaries of this
agreement and entitled to enforce all terms and conditions of this agreement (collectively, “StrongBox
By accessing or using the Patient Finance Portal, you confirm that you agree to these Terms and
Conditions. If you don’t agree, don’t use the Patient Finance Portal. By agreeing to these Terms and
Conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you
are requesting access to Patient Finance Portal. You acknowledge that Patient Finance Portal is offered
conditioned on your compliance with these terms and conditions and agree that we may limit or
discontinue your use of Patient Finance Portal at any time should you fail to comply or we decide to limit
or discontinue the Patient Finance Portal.
Minimum Requirements and Security
This website uses encryption software. In order to use Patient Finance Portal, you must have:
o a personal computer equipped with an Internet browser;
o Internet access, a valid email account, software to receive and read email messages, and spam
filters set to accept email from our domain.
While we use state-of-the-art security, no system can guard against risks of intentional intrusion or
inadvertent disclosure of information. When using Patient Finance Portal, information may be
transmitted over media that are beyond the control of the StrongBox eSolutions and its contractors and
subcontractors and that may not be secure. For example, you may receive email, text, or telephone
communications in connection with your use of Patient Finance Portal, all of which are inherently
unsecure and subject to disclosure to or access by third parties (e.g., if your phone is used by someone
else, you do not keep your phone or email information up to date on Patient Finance Portal and
communications are misdirected, or the network or systems of a telecommunications provider are
hacked). Furthermore, electronic services such as those provided by StrongBox eSolutions and its
contractors and subcontractors, and any telecommunications providers involved in the transmission of
data are all inherently subject to failure and none of the foregoing can guarantee that their services will
be provided without error or interruption at all times that you may wish to use those services. YOU
HEREBY EXPRESSLY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL
INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER
INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ANY SERVICE RELATED TO PATIENT
FINANCE PORTAL. Once information is received by us, your medical information or Protected Health
Information under HIPAA will be treated as confidential and used or disclosed only as permitted by law.
Security, Confidentiality, and Usage Guidelines for Patient Finance Portal
YOU MUST NOT SEND ANY MESSAGES REQUIRING URGENT ATTENTION USING PATIENT FINANCE
PORTAL. Doing so may create a delay in your receiving necessary medical treatment and could result in
loss of life, permanent injury, or significant deterioration in your health. If you believe that you have an
urgent medical matter, you should call 911 immediately or proceed to the nearest emergency room. If
the matter is not urgent but you need a response in less than two business days, please contact your
clinician’s office directly by telephone during our regular business hours, which you may find on the login
screen for Patient Finance Portal.
FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY CALL 911
Patient Finance Portal is designed as a secure Internet-based environment through which you may apply
for financing of medical procedures.
You may request a Patient Finance Portal account for yourself. You may not request or access a Patient
Finance Portal account for anyone else, except that a parent or guardian may request and access an
account on behalf of a minor child. By accepting these terms and conditions, you certify that you are
authorized to open or access the account you are requesting and that all information you have provided
to us is true and correct to the best of your knowledge.
Once you have activated your Patient Finance Portal account, the Patient Finance Portal will become the
primary vehicle to apply and pay for medical financing applications and loan fundings from our lender
group and messages from our participating lender(s) and other personal medical information. You MUST
provide us with your email address when activating your Patient Finance Portal account and keep your
email address current to ensure that you receive notification of newly released information in a timely
manner. You may continue to receive communications via the United States Postal Service or other means from us.
We keep track of the pages our patients visit within Patient Finance Portal, in order to determine what
services are the most popular. This data is used to deliver customized content within Patient Finance
Portal to patients whose behavior indicates that they are interested in a particular subject area.
We secure your personal information from unauthorized access, use or disclosure. The personally
identifiable information you provide is maintained by us on computer servers in a controlled, secure
environment, protected from unauthorized access, use or disclosure. When personal information is
transmitted from your PC and/or mobile devices to Patient Finance Portal, it is protected through the
use of encryption, such as the Secure Socket Layer (SSL) protocol. As a user of Patient Finance Portal you
hereby agree that you (and not StrongBox eSolutions) are solely liable for viruses, worms, Trojan horses,
cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer
systems already residing on your PC and/or mobile device.
When you use the Patient Finance Portal, we collect personally identifiable information, such as your
email address, name, home address, telephone number, ZIP code, age, gender, contact preferences,
access times, and account activity. This information is used by us for the operation of the service, to
maintain quality of the service, and to provide general statistics regarding use of Patient Finance Portal.
We may share data with business associates working on our behalf to help us perform statistical
analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We
encourage you to review the Privacy Statement for further information regarding how your personal
information may be used.
Cookies are used for system performance functionality. You have the ability to accept or decline cookies.
Most Web browsers automatically accept cookies, but you can usually modify your browser setting to
decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience
the interactive features of the Patient Finance Portal services.
How We Protect Your Personal Health Information
We consider the privacy of your health information to be one of the most important elements in our
relationship with you and one we take very seriously. By accessing or using Patient Finance Portal, you
acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be
found in paper copy at our office locations or through your Patient Finance Portal account under the
We are committed to protecting the privacy of the information you send and receive through Patient
Finance Portal, and will only collect and use such information as permitted under the Patient Finance
All communications between you and our team using Patient Finance Portal are carried over a secure,
encrypted connection directly into our electronic medical record. While you may receive email messages
notifying you of new messages in your Patient Finance Portal Inbox, these emails will not contain any
personal health information. It is your responsibility to review and read the messages promptly.
Patient Finance Portal is an online patient finance application service offered as a convenience to
patients seeking medical and dental financing. We reserve the right to change the terms, conditions, and
notices under which Patient Finance Portal is offered. By accessing or using Patient Finance Portal, you
further agree that any and all such modifications are effective and binding upon you immediately upon
posting of the modified version. We reserve the right to charge a fee for the use of Patient Finance
Portal, applications and loan fundings.
You understand that by accepting the terms and conditions of this Agreement you are agreeing to
receive offers from lenders that may be delivered electronically to your email account.
You acknowledge that by providing your personal information into Patient Finance Portal you are
providing written consent for StrongBox eSolutions and/or our lenders to send emails to your email
address and contact you directly.
You understand that Patient Finance Portal provides you an account to apply for patient financing and
contains information about you. You are solely responsible for any sharing of Patient Finance Portal
content that you intentionally or unintentionally communicate to others.
Patient Finance Portal Messaging
By using Patient Finance Portal, you acknowledge and agree that this messaging service is intended to
facilitate dialogue regarding financing matters. You agree not to use Patient Finance Portal to post or
send or post any illicit or offensive material.
You understand that our health care team may send you messages, and other communications via the
information you provided to the Patient Finance Portal as authorized by you. These messages may
contain information important to your application and receipt of loan proceeds. It is your responsibility
to monitor these messages. By entering your valid and functional email address at registration, you have
enabled us to notify and contact you.
Discontinuing Use of Patient Finance Portal
We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Finance Portal at
any time and for any reason, including, but not limited to, your use of Patient Finance Portal on behalf of
Your Patient Finance Portal service will be discontinued if you no longer have a valid account.
We are required to maintain documentation of your history. Patient Finance Portal is an Internet
application that enables a patient to have secure web-based access to apply for patient loans, and
allows secure electronic messaging with applying parties. All of our electronic records are subject to state and
federal regulations governing the security and confidentiality of medical records.
Copyright and Trademarks
All content included in Patient Finance Portal and on all of our, including, but not limited to, text,
photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and
data (“Content”), in any form, are protected by U.S. and international copyright and trademark law and
conventions. The Content includes both Content owned or controlled by StrongBox eSolutions, as well
as Content owned or controlled by third parties and licensed to StrongBox eSolutions, and no right,
title, or interest is granted to you in or to any Content other than the right to use such content in
connection with your use of Patient Finance Portal. Reproduction of any Content, in whole or in part, by
any means, is prohibited without our express written consent.
Access and Licenses
We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use
of the Patient Finance Portal, and the associated services in accordance with these
terms and conditions. This license expressly excludes, without limitation, any reproduction,
duplication, sale, resale, or other commercial use of the Patient Finance Portal, or any of the
associated services; making any derivative of the Patient Finance Portal, or any of the associated services;
and the collection and use of user email addresses or other user information (including, without limitation,
health information or any data extraction or data mining whatsoever). Failure to comply with any of the terms and
conditions contained herein may result in revocation of your license and cancellation of your
Patient Finance Portal account, including the right to access information through Patient Finance Portal.
We reserve the right to report violations of law to appropriate law enforcement agencies and to
pursue all other rights and remedies available to it under
civil or criminal law.
_____. AGREE. By clicking “AGREE”, I certify that I, as the enrollee, have read, understand and agree to
the Terms and Conditions of Use of the Patient Finance Portal and intend this to be my legally binding signature.
_____. DISAGREE/DECLINE. By clicking “DISAGREE/DECLINE” you will not be granted access to use the Patient Finance Portal.
TERMS AND CONDITIONS OF USE DATE: August 1, 2018